Articles/Publications

Social Media Policies

By J. Jordan Scott

Social media is a part of everyday life, regularly used by both individuals and businesses. Businesses from start-ups to Fortune 500 companies use social media for advertising and marketing purposes, and many of their employees use social media on their own time. The term “social media” includes communicating information of any sort on the internet, via a website, blog, chat room, or social networking site. Facebook, Twitter, and LinkedIn are all popular, and many employers maintain an account on each service. With the ability to reach millions of potential customers without any intermediary, particularly when customers can opt in to the receiving the information, the business benefits are real and growing. Given the ubiquity of social media, it is wise for employers to develop a written policy governing its employees’ use of social media. However, employers must be careful, as there are several pitfalls to avoid, coupled with a new and rapidly evolving legal landscape.

Employers may have stand-alone social media policies, or may incorporate their policies into an employee handbook. An effective policy will provide employees with a clear understanding of the employer’s social media expectations. Employers should consider addressing both social media use in the work place and social media use outside of the work place. As with any set of legal policies and procedures, the language should be tailored to reflect the employer’s specific business.

Guidelines for a Social Media Policy

Although a social media policy should be tailored to fit the specific employer, there are general guidelines that any company should consider. With respect to the company’s use of social media generally:

– Explain who is empowered to maintain the social media accounts, including access to account passwords;

– Remind employees that the employer owns both the social media accounts and all social media-related intellectual property posted by the employer;

– Provide internal channels for employees to ask questions and clarify what is permitted;

– Remind employees that every social media post is a public statement directly attributable to the employer.

With respect to the content of the company’s social media updates:

– Prohibit use of discriminating, harassing, or similarly unacceptable language;

– Provide guidance on use of the company name and trademarks;

– Provide guidance on protecting trade secrets and other confidential information;

– Avoid liability for misleading advertising statements or product descriptions;

– Ensure that any statements are honest and accurate;

– Avoid referencing any of the employer’s vendors, suppliers, customers, or other third-parties without receiving express permission to do so from a manager;

– Avoid speaking to the media on behalf of the employer without receiving express permission to do so;

– Avoid violating any state or federal laws.

Employers should also consider whether they already have related policies in place, regarding topics such as harassment, ethics, trade secrets, and confidentiality. If so, it is important that the policies be consistent to ensure that expectations are understood. It should also be made clear that improper use of social media can lead to formal discipline, up to and including termination. Employers should have all employees sign the policy, acknowledging that it was read and any questions were asked. As with any legal policy, it is important that the policy be applied consistently across all employees; few actions lead to lawsuits faster than unequal treatment of similarly situated employees. Employers should contact an attorney for assistance in drafting or updating their social media policy.